Cameo’s SLA’s are consistently completed in a timely manner, filling each customer with confidence from the first point of contact that support is there.

Being focused on our customers every step of the way and exceeding SLA’s allows our customers to maximise uptime.

Cameo offer a wide range of agreements that fit most customer needs, however, have the ability to create more specific, bespoke SLA’s to fit any business requirements.

Our Services
Hardware Support

24x7x4hr Fix

Call logged and Diagnosed with Technical Support Team, Parts and Engineer on-site within 2 hours allowing a further 2 hour Fix period

Hardware Support

24x7x8hr Fix

Call logged and Diagnosed with Technical Support Team, Parts and Engineer on-site within 6 hours allowing a further 2 hour Fix period

Hardware Support

24x7xNBD Fix

Call logged and Diagnosed with Technical Support Team, Parts and Engineer on-site within 20 hours allowing a further 4 hour Fix period

Inventory Support

24x7x2hr Parts On-site

Call logged and Diagnosed with Technical Support Team, Parts despatched within 30 mins and on-site within 2 hours

Inventory Support

24x7x4hr Parts On-site

Call logged and Diagnosed with Technical Support Team, Parts despatched within 30 mins and on-site within 4 hours

Inventory Support

24x7xNBD Parts On-site

Call logged and Diagnosed with Technical Support Team, Parts on-site NBD pre 09:30s

Call Cameo today on 0330 0584 224 or let us call you back...