IT Field Service Engineer - Midlands

The Role:

This role is responsible for providing Installation and maintenance field support services across the range of Cameo product and solution portfolio. The role will require a mixture of both remote and on-site work to successfully deliver on our project and support activities.

Activities:

The role encompasses a range of responsibilities, providing support and expertise to our customers and internal teams in every aspect of the process from start to finish.

The primary focus of the role is delivering support to a high standard consistently and efficiently ensuring we get it right the first time every time whilst hitting SLAs and KPIs.

• Responsible for the successful onsite or remote installation and maintenance of products and solutions from the Cameo portfolio including Hardware break-fix.
• Successfully manage and progress technical queries where required from other members of the Operations and Delivery team in a timely manner.
• Support the Operations and Delivery Team to ensure we are delivering an excellent level of customer service and meeting SLAs at all times.
• Managing and owning issues and queries through to resolution.
• To act as Project Lead on activities where required.
• Attending customer meetings to thoroughly understand client requirements, and timelines, including site health and safety, etc.
• Keep up to date on technology, and enhance own skills by attending courses and training sourced both by the company and individually.
• Carrying out programming requests and responding to internal/external customer queries.
• Build effective and professional relationships with colleagues, customers, suppliers, and other stakeholders.
• Contribution to the 24/7 out-of-hours emergency call-out required on a call-out rota.

What we’re looking for:

We are looking for someone who has experience in providing support and service in the IT & Telephony industry and has a specialism that complements our range of multi-product solutions at Cameo. The ideal candidate should possess soft skills and excellent customer-facing abilities, particularly in communication, negotiation, and conflict resolution.

Essential

• A technical background to complement the multi-product and service offerings we provide at Cameo across Server Storage hardware break-fix, IT, and Voice services.
• Good knowledge of IP networking, including IP Addressing, Routing, DHCP.
• Excellent customer service and communication skills both written and verbal.
• A solution-focused approach and proactive problem-solving to achieve the best possible outcomes for the customer and Cameo.
• Experience in working to and meeting tight deadlines.
• Willingness to work overtime when required both out of hours and on weekends (occasional).
• Full and clean driving license.

Desirable

• A technical specialism, accredited to complement the multi-product and service offerings we provide at Cameo across Server Storage hardware break-fix, IT, and Voice services.
• Knowledge of working with Cisco, HP, Dell, Oracle hardware would be of an advantage.
• Experience cabling with Cat 5/6 and Fibre would be an advantage.
• Knowledge of Voice trunking including SIP and using Wireshark would be of an advantage.

What you’ll gain:

• Personal growth within a supportive and collaborative role.
• The chance to make the role your own, and gain experience working within a fast-paced Communications and IT company.
• Knowledge and understanding of a wide product range.
• Working with a team of highly skilled Individuals.
• Autonomy within your role to make decisions and improve processes to help further the performance of Cameo.

If this sounds like you then please apply below, we can’t wait to hear from you!